When your account is missing

Message boards : Number crunching : When your account is missing

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Message 943 - Posted: 5 Aug 2009, 22:48:53 UTC
Last modified: 5 Aug 2009, 22:58:24 UTC

All right, the database went down and somewhere in the process it ate a lot of user accounts. We are very sorry about this, Jack is doing his best in what spare time he has got to fix this problem, but since he has to do it all by hand this is extremely slow work.

So what can you do to help out? Email Jack with the email address you used to sign up with or tell him which email address you used.

When you can remember any of this, add as much information about your account as you can give, such as nick name, account ID number; or if you have it, the account key.

In the mean time, please be patient. Sometimes hardware/software is finicky and just crashes.

Depending on the state of the database we cannot guarantee that everyone can get their account back.
You will have lost your post count and very probably your credit. We're sorry about that.

The DrugDiscovery@Home Team,

Andrey
Jack
Jord
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Message 946 - Posted: 6 Aug 2009, 23:09:34 UTC - in response to Message 943.  

We got one of the last stats.xml files from Willy over at BOINCStats. With thanks for that. This contains some more data that can help reconstruct people's accounts.

In the mean time, when you contact Jack through email and your computer is attached to DD, then you have virtually all the information about your account at your fingertips.

In your BOINC Data directory you can look in these files:
- the account_boinc.drugdiscoveryathome.com.xml file will contain your account key (authenticator key). You can send that along to Jack.
- the client_state.xml file will contain your user name and hostID for the computer you're attached to DD with.

Do NOT change anything in these files. When asked if you want to save the file, click No.
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Message boards : Number crunching : When your account is missing


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